CA (formerly Computer Associates) has unveiled CA Service Management, which aims to enable IT organisations to align operations and decision-making with business requirements, while providing visibility into IT, financial and operational performance.
Service Management combines Unicenter Service Intelligence, a new Web-based executive level dashboard, with releases of seven service management products to support every aspect of service management, says CA`s GM of business service optimisation, Jacob Lamm.
The company claims that all service management processes are linked, allowing for a single view of all assets to processes and automatic responses to business requests and infrastructure problems. According to Lamm, this will enable IT organisations to define, automate and unify the entire service management lifecycle.
A business interface to IT services is provided via a service catalogue that integrates with CA and third-party software to calculate the complete costs of service delivery and ensure that service levels can be delivered reliably, he says.
CA Service Management supports demand management, enterprise change management, service level management, incident and problem management and service costing, the company says.
"IT organisations must always manage services in the context of the business in order to ensure that its people, processes and technology deliver optimum value to the bottom line.
"The service catalogue can offer variable costs for different levels of service and can ensure that requested software is procured in accordance with licence agreements," notes Lamm.
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