Tourism businesses at the V & A Waterfront`s Clock Tower get more than cost savings and top end functionality with the BizCall solution. They get the unmatched business value especially sought after in an SME environment.
Operators including CC Africa, Avis and Great White Shark Expeditions have desks in the centre offering a one-stop booking and information service to walk-in visitors. Until recently, visitors making telephone queries had a more frustrating experience because each business had its own telecommunications infrastructure, making it impossible to transfer calls within the centre.
Now, thanks to an innovative PABX solution from BizCall, every business in the centre is connected - while remaining contractually independent. Tourists can now book a range of services in one call, with no additional cost to themselves or to the tourism operators.
"The Bizcall solution has made it much easier for businesses in the centre to provide an excellent one-stop service for tourists," says the centre manager.
BizCall`s PABX and call centre solution is based on open source architecture, freeing customers from lengthy maintenance contracts and high licence fees. Steve Briggs, BizCall MD, says: "Because of this, BizCall can offer functionality that is usually not affordable for most small and medium businesses and saves them up to two-thirds of their average voice over IP phone system spend."
BizCall`s additional services to operators in the centre include voice recording, which is becoming indispensable for any business that transacts over the phone, and voice over Internet Protocol (VOIP). VOIP allows them to monitor and answer calls from anywhere, provided they have a reliable Internet connection. Voicemail is recorded when they are not available.
Operators also enjoy an uncapped Internet service, support for both landline and cellular-based credit card processing facilities, Web design and hosting services. This end-to-end telecommunications solution, catering for both telephony and data needs, is enabled by a bundled offering from the following companies within the DataPro Group: BizCall VoxTelecom and Datapro.
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