Standard Bank and about eight million clients were left dead in the water for three hours yesterday afternoon, after a software glitch in the financial giant's mainframe left it unable to trade at branches or process credit card and Internet transactions.
Spokesman Ross Linstrom says the problem was detected early yesterday afternoon and service was restored by 5pm.
Linstrom says the glitch was not the result of a new software implementation and added the bank has "never experienced a problem on such a scale before".
He apologised to clients for the inconvenience and also sought to assure them the bank's systems had not been hacked and that all client information was safe.
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