Johannesburg, 20 Jun 2005
Business management specialist NSS Consulting is delighted with the results of an independent survey showing that the enterprise is turning more to ITIL and Cobit.
CEO Lynda Odendaal, a long-term crusader for ITIL and Cobit, says the survey - commissioned by Managed Objects and conducted by Enterprise Management Associates (EMA) - explored ways to minimise outages associated with planned and unplanned changes in today`s complex IT enterprises.
Odendaal says top line results from the EMA survey show that enterprise IT leaders have made monitoring and managing the IT configuration a top IT priority, with 86% reporting an immediate or long-term need to manage it more accurately.
IT managers also report they are working to improve IT service management through adoption of process maturity models, with more than two-thirds currently using a standard process model.
Of the group using a process maturity model, more than 50% are specifically implementing ITIL - the IT Infrastructure Library model.
"As IT moves from simple silo-based management to more complex services management, the need for a better understanding of issues around IT infrastructure and the impact of changes in that infrastructure have become paramount," she said. "The survey underlines that better management of IT change and configuration can be accomplished by using process maturity models, implementing CMDBs wisely, and modelling and visualising both the infrastructure and the relationships between elements."
Other key findings are:
* Configuration management database projects are under way or will begin shortly - 46% of respondents say they have implemented a configuration management database (CMDB) and another 36% are planning an implementation.
* Existing CMDBs are updated infrequently - 48% of respondents said they update the CMDB monthly or even less frequently; only 21% reported updating their information either daily or in real-time.
* Mapping IT relationships and dependencies is a manually intensive process - only 33% reported using software to map relationships between elements in the IT infrastructure.
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