New customer service requirements prompted Safaricom to invest in a new network management system. In this context, the mobile communication group at Siemens (Siemens mobile) has built a complete network operations centre for Kenya`s largest mobile communication provider and integrated a new alarm management system.
In addition, Siemens will install a performance management system and linking the new network systems to both a workflow and service level agreement (SLA) management system.
With the new network operations centre, which will be equipped with operator workstations and a video wall, Safaricom will be able to prevent network problems more frequently than in the past and repair any trouble spots faster.
Michael Joseph, Managing Director at Safaricom, said: "Starting immediately, our customers will see both better quality and availability in our voice and data services. That will strengthen our competitive position."
An important contribution is being made by the new alarm system that Siemens mobile installed in Safaricom`s mobile network - a task involving highly complex integration. Ten existing management systems, including seven from different manufacturers, had to be linked to the shared alarm management system. The Netcool product suite from Siemens Certified Partner Micromuse was selected as the central alarm management application. The Netcool software proved to be a real asset and added value to the Siemens offer, as it can handle large volumes of alarms, enabling Safaricom to maintain service uptime as it rolls out new services.
"With this project, which involved highly complex technology, Siemens has again been able to demonstrate its capabilities as an integrator of end-to-end solutions - not just at the infrastructure level, but also in connection with operation, support and network management," explained Christoph Caselitz, President of the Networks Division at Siemens mobile.
Siemens served as the major supplier in building Safaricom`s nationwide mobile network. Among other things, Siemens supplied and installed the basic transmission and switching infrastructure, including 480 base stations throughout the country and six switches, each with a capacity of at least 400 000 subscribers.
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