Self-service business booming
A new study reveals that transactions at self-service kiosks are to exceed $607 billion in 2008 in North America, as consumers are eager to make use of the self-service technology, says ePaymentsnews Network.
The figure is expected to triple by 2012, reaching more than $1.7 trillion, indicating that consumers are in favour of self-service kiosk activity.
The study, titled "2008 North American Self-Service Kiosks", was conducted by research and advisory firm the IHL Group.
Airlines look to mobile self-service
The rapid growth of self-service has been a major force for change and a great success for passenger services over the 10 years that the Airline Business/SITA Airline IT Trends Survey has been tracking this section of the industry, reports Flight International.
Going forward, airlines are enhancing self-service solutions to ensure the total journey experience for passengers will be as stress-free as possible.
This means providing greater functionality to kiosks and the online experience, but the great evolutionary leap forward for self-service looks set to come from mobile technologies, an area of keen interest for many of this year's survey respondents.
Flybe implements self-service kiosks
Flybe has finished installing three new self-service check-in kiosks at Cardiff International Airport, states Cheapflights.co.uk.
As well as boosting convenience and choice for ticket holders, the new kiosks also offer a more cost-effective way of channelling passengers through terminals, thereby minimising losses arising from delayed flights.
Alluding to new statistics which show that four out of ten Flybe customers currently make use of electronic check-in facilities, spokesman Simon Lilley said the airline was "not surprised that such hassle free check-in channels are proving so popular".
Share