Bytes Specialised Solutions, the authorised representative of NCR solutions in South Africa, has secured a strategic self-service agreement with retail banking leader Absa, which includes the replacement of the Diebold ATMs with NCR devices.
The long-standing NCR/Bytes business relationship, together with their exceptional service and support performance, created the compelling differentiator from the competition.
"After a stringent supplier selection process, it was evident that the Bytes value proposition offered Absa the best technology solution at the lowest total cost of ownership," says Allen Mahadeo, General Manager of the Absa Self-Service Channel, and the person behind Absa's dominance in the self-service arena.
"In the past, our NCR machines and the services rendered by Bytes have been characterised by high availability and dedicated vendor support. Bytes presented a challenging offer and we are satisfied with our decision to have our entire ATM base comprising NCR machines," adds Mahadeo.
This decision also takes into consideration the long-term strategic requirements of Absa to enable the optimal use of new and emerging technologies.
"We are pleased to be selected as Absa's strategic partner of choice within the self-service space," says Percy Thaver, Strategic Account Manager at Bytes. "NCR technology has been operating for many years in SA, and their significant investment in research and development has resulted in a superior product that stands up to the technical demands, environmental conditions and the customer expectations that prevail in South Africa."
Of the relationship between Absa and Bytes, Mahadeo says: "Over the years, Bytes and Absa have earned each other's trust, which makes it more comfortable to do business together."
Thaver adds: "The relationship is not simply about rolling out ATMs. We see ourselves as the self-service technology partner enabling business to achieve their objectives."
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