DSV finds customers everywhere with AfriGIS

Marna Roos, Senior Account Manager at AfriGIS.

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DSV, a leading name in logistics, has partnered with AfriGIS to revolutionise its delivery operations. Leveraging AfriGIS's geocoding technology, DSV now achieves unparalleled accuracy and efficiency in delivering thousands of packages daily, meeting the expectations of an increasingly demanding market.

“A geo-enabled API significantly improves the accuracy of address information, which is particularly important for businesses like DSV that rely on accurate location data,” says Marna Roos, Senior Account Manager at AfriGIS.

Handling more than 1.8 million parcels each month, DSV operates across more than 1 600 towns and cities spanning South Africa, Botswana, Namibia, Lesotho and Swaziland. Its comprehensive courier services cater to both national and international deliveries, ensuring timely and cost-effective services.

In a world driven by e-commerce and technological advancements, the logistics industry's core objective is efficiency. The rise of online retail in South Africa, crossing the R50 billion mark in 2022, has fuelled the need for accurate, timely deliveries. With heightened customer expectations, making successful first-time deliveries has become pivotal in shaping consumers' perception of businesses.

Inaccurate addresses have long plagued the logistics industry, causing failed deliveries, reattempts, manual address validation costs and extensive customer support. Urban and rural settings alike experience these challenges, further exacerbated by urban expansion and new developments. The cost of these inefficiencies to logistics firms like DSV is substantial.

To tackle these challenges head-on, DSV turned to AfriGIS's innovative address validation and geocoding API. AfriGIS, renowned for its location insights and information accuracy, provided DSV with a tailored solution. The API cleans, standardises, verifies and validates addresses, delivering precise latitude and longitude co-ordinates, streamlining DSV's operations.

Johan Roos, Senior Information Technology Manager at DSV, emphasised the impact of AfriGIS's technology. “By ensuring accurate first-time deliveries, addressing challenges and optimising routing,” he says, “DSV has seen a significant improvement in first-time deliveries. AfriGIS's geolocation API, AfriGIS Search, utilises master address data and AI to correct and enhance address accuracy, paving the way for efficient last-mile deliveries.”

Geolocation's significance lies in its ability to pinpoint delivery locations with precision. This technology matches geographical co-ordinates to street addresses, enabling DSV to optimise routes and delivery times. Improved delivery times, accuracy, cost savings and elevated customer experiences are among the benefits DSV has harnessed through geolocation.

DSV's partnership with AfriGIS has resulted in transformative outcomes. Accuracy and real-time tracking provide a seamless and dependable experience for DSV's customers. In an industry where timely deliveries impact customer satisfaction, DSV has harnessed technology to create a competitive edge.